Due to the nature of our products, all sales are final (no cancellations or refunds). In the unlikely event your journal arrives damaged, we are happy to send a replacement. In this case, please take a photo of any damages to the packaging before opening the package and reach out to our customer support team at arabahjoy@arabahjoy.com for assistance. We will work with you and cases will be determined on a case-by-case basis. All add-on products and bonuses, including the journaling kit are digital in nature and will arrive via email. By purchasing you agree to these terms.