Due to the nature of our products, all sales are final (no cancellations or refunds). In the unlikely event your journal arrives damaged, we are happy to send a replacement. If your planner box arrives damaged on arrival, please take a photo before opening and reach out to our customer support team at arabahjoy@arabahjoy.com for assistance. We will work with you and cases will be determined on a case-by-case basis. By purchasing you agree to these terms.